Spotify Denies Hack After Yesterday’s Widespread Outage

Spotify has successfully resolved a recent widespread outage that prompted some users to speculate about a potential hacking incident. The company quickly clarified that these claims are “completely inaccurate”.

On Wednesday, tens of thousands of users faced challenges while using the music streaming service, but Spotify restored functionality within a few hours. They communicated their progress effectively on social media, stating on a post they published on X, “All clear — thanks for your patience,” around noon ET. Then, Spotify provided users with guidance to contact their support account for any further assistance, “Get in touch with @SpotifyCares if you still need help”.

The problems that lead to the widespread outage of Spotify

During the outage, many users struggled to load the app and desktop site, play songs, and utilize the platform’s search function. Some also encountered difficulties accessing Spotify’s support site. While the situation understandably frustrated many, it provided an opportunity for Spotify to engage with their user base and address concerns. Despite this, many users remained hopeful and continued to check for updates regarding the service.

According to an article from CBS News regarding the outage, it began around 6:20 AM ET, with the number of outage reports peaking after 9:30 AM ET, reaching about 48,000. By 11:45 AM ET, Spotify was able to confirm that it was “back up and functioning normally,” and by early afternoon, only around 1,500 outages remained. The affected users were primarily from the US and parts of Europe.

Swift communication from the media streaming gift

While Spotify did not pinpoint the exact cause of the outage, the prompt communication helped dispel rumors regarding a security breach. The company’s swift response underlines their commitment to transparency and customer satisfaction.

Today, Spotify serves music and podcasts to over 675 million users worldwide, including 263 million subscribers across more than 180 markets. This robust user base highlights the importance of maintaining reliable service, and it’s encouraging to see Spotify’s resolution efforts in action.